Terms & Conditions
Introduction
Welcome to Central Kitchen. These Terms & Conditions govern your access to and use of our website, products, and services. By placing an order, creating an account, submitting an inquiry, or using our website, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our services.
About Our Services
Central Kitchen operates as a cloud kitchen specializing in curated combo meal packages.
Customers may:
Purchase standard combo packs through our website.
Request customized meal packages through our Customize Pack inquiry form.
Add optional catering setup services where available.
Create an account to manage orders and view order history.
Individual menu items are not available for separate purchase unless otherwise stated.
Orders
Standard Combo Orders
Orders placed through our website are subject to availability and acceptance.
Upon successful payment, customers will receive an order confirmation via email or other designated communication channels.
Central Kitchen reserves the right to decline or cancel any order due to:
Product unavailability
Pricing errors
Suspected fraudulent activity
Operational limitations
Customized Pack Requests
Submitting a Customize Pack inquiry does not constitute a confirmed order.
Our team will review your request and contact you to discuss:
Menu requirements
Event details
Pricing
Delivery arrangements
Catering setup requirements
Orders are considered confirmed only after final approval and payment arrangements have been completed.
Pricing and Payment
All prices displayed on the website are stated in Singapore Dollars (SGD) unless otherwise specified.
Prices may be updated without prior notice.
Full payment is required before order fulfillment unless alternative arrangements have been agreed upon in writing.
Accepted payment methods will be displayed during checkout.
Catering Setup Service
Customers may choose to add an optional Catering Setup service during checkout.
Catering Setup Includes
On-site arrangement of food stations
Basic presentation setup
Preparation of serving areas as agreed
Additional requirements beyond the standard setup may incur extra charges.
The catering setup fee is displayed during checkout and added to the final order total when selected.
Delivery
Customers are responsible for providing accurate delivery information.
Central Kitchen will make reasonable efforts to deliver orders within the selected delivery time slot; however, delivery times are estimates and may be affected by:
Traffic conditions
Weather conditions
Building access restrictions
Unforeseen operational circumstances
We shall not be liable for delays caused by factors beyond our reasonable control.
Customer Responsibilities
Customers agree to:
Provide accurate and complete information
Ensure someone is available to receive the order at the delivery location
Inform us of any allergies, dietary restrictions, or special requirements before order confirmation
Use the website lawfully and responsibly
Order Changes and Cancellations
Standard Orders
Requests for changes or cancellations must be submitted before food preparation begins.
Once preparation has commenced, changes or cancellations may not be accepted.
Catering and Customized Orders
Customized and catering orders often require advance planning and procurement.
Cancellation charges may apply depending on the timing of the cancellation and costs already incurred.
Any applicable cancellation fees will be communicated at the time of cancellation.
Refund Policy
Refunds may be considered under the following circumstances:
Incorrect order delivered
Significant quality issues verified by Central Kitchen
Orders that cannot be fulfilled due to operational reasons
Refund requests must be submitted within 24 hours of delivery.
Refund approval remains at the sole discretion of Central Kitchen following review of the circumstances.
Food Allergies and Dietary Requirements
While we take reasonable precautions during food preparation, our kitchen handles various ingredients and allergens.
We cannot guarantee an allergen-free environment.
Customers with allergies or dietary concerns should contact us before placing an order.
Intellectual Property
All website content, including text, images, graphics, logos, branding, and design elements, remains the property of Central Kitchen unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written consent.
Limitation of Liability
To the fullest extent permitted by law, Central Kitchen shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Use of the website
Order delays
Service interruptions
Third-party service failures
Our total liability shall not exceed the amount paid by the customer for the relevant order.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to Terms
Central Kitchen reserves the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page and become effective immediately upon publication.
Contact Us
For questions regarding these Terms & Conditions, please contact us:
Central Kitchen
Email: info@centralkitchen.com
